By placing your items in an Alfred locker or with a concierge in an Alfred serviced

building, you agree to the following terms and conditions:

Minimum Order Size

There is currently no minimum order size for dry cleaning, however this may

change in the future.


Orders that have not been paid for within 30 days of the pickup date will be

considered abandoned and all property will be donated to a local registered


Damaged Property

Alfred follows the highest standards and policies set forth by the Fabricare

Industry. We exercise the utmost care in cleaning and processing garments

entrusted to us and use such processes, which in our opinion are best suited to the

nature and conditions of each individual garment. Nevertheless, we cannot assume

responsibility for inherent weaknesses or defects in materials which may result

in tears or development of small holes in fabric that are not readily apparent

prior to processing. We cannot guarantee against color loss, color bleeding, and

shrinkage; or against damage to weak and tender fabrics; or against damage to

ancillary items such as belts, buttons, beads, ties or zipper pulls. Alfred’s liability

with respect to any damaged items shall not exceed ten (10) times our charge for

cleaning that garment regardless of brand or condition.

Any damaged items must be reported and returned to Alfred for inspection within

5 business days.

Lost Items

Any lost items must be reported within 5 business days. Alfred makes its best

reasonable effort to track every item that we process and will review all lost items

claims on a case-by-case basis. Any items determined to have been lost by Alfred

will be reimbursed in accordance with the International Fabricare Fair Claims

Guide and shall not exceed ten (10) times our charge for cleaning that garment

regardless of brand or condition.

When leaving items in lockers, please ensure that your locker has been correctly

closed and locked. Alfred is not responsible for any loss or damage resulting from a

failure to properly lock the locker.

For package delivery service, Alfred’s maximum liability will be $100.

Loose Items

Although, we try as hard as possible track such items, we are not responsible for

loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts,

broaches, stings, laces, hoods or loose items on garments, etc. We request that

customers remove these items and empty pockets prior to leaving items with us

as we can not be held responsible for damage to your garments from items left in

pockets (Lipstick, Gum, Pens, etc.).

Personal Property

Any personal property placed in a Alfred locker that appears to have value will be

removed by Alfred and stored for 30 days. If items are unclaimed after 30 days, all

property will be donated to a local registered charity.


For sanitary reasons, any items being delivered for alterations must be cleaned by Alfred prior to commencing the alteration work according to industry standards and regulations.


Alfred will adhere a permanent barcode to your garments in an inconspicuous

location. These barcodes are very important in helping us track your garments

so that items are not lost and to ensure you are billed consistently every time.

Unfortunately we cannot accommodate requests not to adhere barcodes.

Turnaround Time

Service days and turnaround time vary by location. Alfred will make its best

reasonable effort to return clothes within 48 hours of drop off, however, we do not

guarantee turnaround times and assume no responsibility for any damages that

may occur due to a delay in service.


Our prices are subject to change without notice. Marketing materials may not always be up to date and therefore the website pricing at the time of ordering should be deemed correct.